Terms and Conditions

Terms & Conditions – TCL PRIME KENYA

Welcome to TCL PRIME KENYA. By accessing our website and purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

TCL PRIME KENYA is a trusted supplier of genuine TCL electronics and home appliances in Kenya. We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Product Authenticity

All products sold by TCL PRIME KENYA are genuine TCL products sourced through authorized channels and include official East African warranty coverage where applicable.

3. Pricing & Product Availability

• All prices displayed on our website are in Kenyan Shillings (KES).
• Prices and product availability may change without notice.
• We reserve the right to correct pricing errors, product descriptions, or technical inaccuracies at any time.

4. Orders & Payments

Payment is done upon delivery. We reserve the right to cancel or decline orders suspected of fraud, unauthorized transactions, or pricing errors.

5. Delivery & Shipping

Delivery timelines may vary depending on customer location, product availability, and courier operations. Customers are responsible for providing accurate delivery information during checkout.

6. Warranty Policy

Eligible TCL products come with an official East African warranty. Warranty coverage does not apply to:

• Physical damage
• Accidental damage
• Misuse or improper installation
• Unauthorized repairs or modifications
• Power surge or electrical damage

Customers may be required to provide proof of purchase for warranty claims.

7. Returns & Exchanges

Returns or exchanges may be accepted for eligible products reported defective upon delivery or within the approved return period. Products must be returned in their original packaging with all accessories included.

TCL PRIME KENYA reserves the right to inspect returned products before approving replacement or refund requests.

8. Service & Technical Support

We provide after-sales support and customer care services for TCL clients through our Nairobi CBD service center and support channels.

9. Limitation of Liability

TCL PRIME KENYA shall not be held liable for:

• Delays caused by third-party couriers
• Indirect or incidental damages
• Loss resulting from misuse of products
• Technical interruptions or website downtime

10. Intellectual Property

All website content including logos, text, graphics, images, and branding belongs to TCL PRIME KENYA or respective trademark owners and may not be copied or reproduced without permission.

11. Privacy & Customer Information

Customer information submitted through our website is handled securely and used only for order processing, support, and communication purposes.

12. Contact Information

For questions regarding these Terms & Conditions, please contact us:

 Email: info@primehomeenterprise.ke

 Phone: 0118163903

Location: Emirates Mall, Luthuli Avenue, Nairobi, Kenya

TCL PRIME KENYA — Trusted TCL Electronics Supplier in Kenya.