Privacy Policy – TCL PRIME KENYA

At TCL PRIME KENYA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

Full name
Phone number
Email address
Delivery address
Billing details
Order information

Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage data
Cookies and analytics data

This information helps us improve website performance and customer experience.

2. How We Use Your Information

Your information may be used to:

Process and deliver orders
Provide customer support and warranty services
Respond to inquiries and requests
Improve our products, services, and website performance
Send order updates and important service notifications
Prevent fraud and improve website security
Comply with legal obligations

We only collect information necessary for legitimate business purposes.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic and performance
Enhance shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Data Protection & Security

We implement reasonable technical and administrative security measures to protect your personal information against:

Unauthorized access
Data loss
Misuse
Alteration or disclosure

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure.

5. Sharing of Information

TCL PRIME KENYA does not sell customer personal information.

We may share information only with trusted third parties necessary for:

Delivery and logistics
Payment processing
Website hosting and analytics
Technical support and warranty services
Legal compliance where required by law

All partners are expected to handle customer data responsibly and securely.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review third-party privacy policies separately.

7. Warranty & Service Information

As an authorized TCL electronics supplier in Kenya, we may collect necessary customer information for:

Warranty registration
Product servicing
Technical support
Customer care assistance

All eligible products come with official East African Warranty coverage.

We also provide after-sales support through our Nairobi CBD service center.

8. Your Privacy Rights

You may request to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Opt out of promotional communication

We respect applicable privacy and data protection laws.

9. Children’s Privacy

Our website and services are not intended for children without parental supervision. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with immediate effect.

11. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Email: info@primehomeenterprise.ke

Phone: 0118163903

Location: Emirates Mall, Luthuli Avenue, Nairobi, Kenya

TCL PRIME KENYA — Trusted TCL Electronics Partner in Kenya with Secure, Reliable, and Professional Customer Support.