Shipping Policy.

Shipping Policy – TCL PRIME KENYA

At TCL PRIME KENYA, we are committed to providing fast, secure, and reliable delivery services for genuine TCL electronics across Kenya. Your satisfaction and convenience remain our top priority.

Delivery Coverage

We deliver TCL products countrywide, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and basically all major towns across Kenya.

Delivery Timelines

• Nairobi Deliveries: Same-day or next-day delivery for selected products
• Major Towns: 1–3 business days
• Remote Areas: 3–7 business days depending on location and courier availability

Delivery timelines may vary depending on product availability, order confirmation, weather conditions, or logistics.

Order Processing

Orders are processed within 24 hours after confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

Shipping Charges

Delivery charges are calculated based on:

• Customer location
• Product size and weight
• Selected delivery method

Final shipping costs are communicated before dispatch.

Product Inspection Upon Delivery

Customers are advised to inspect products upon delivery to confirm:

• Correct item received
• No visible physical damage
• Complete accessories and packaging

Any issue should be reported immediately or within 24 hours after delivery.

Warranty & Support

All products sold by TCL PRIME KENYA are genuine and come with an official East African Warranty.

We are directly linked to TCL East Africa and provide professional after-sales support for all our customers.

We also have a dedicated service center in Nairobi CBD for technical support, diagnostics, and warranty assistance.

Failed Deliveries

If delivery fails due to:

• Incorrect address details
• Unreachable customer
• Customer unavailability

our support team will reach out to you to arrange re-delivery. Additional delivery charges may apply.

Customer Support

For shipping inquiries, product support, or order tracking, contact us:

 Email: info@primehomeenterprise.ke

Phone: 0118163903

Location: Emirates Mall-1st Floor, Luthuli Avenue, Nairobi, Kenya

TCL PRIME KENYA — Trusted Delivery, Genuine TCL Products, and Reliable Support Across Kenya.