Frequently Asked Questions

Yes. All our TCL products are 100% genuine and sourced through authorized TCL channels.

Do TCL products come with a warranty in Kenya?

Yes. Our products come with an official East African warranty for peace of mind and reliable after-sales support.

Do you offer delivery across Kenya?

Yes. We provide fast and reliable delivery services nationwide. and its a Pay on Delivery Service.

Do you have a service center in Nairobi?

Yes. We have a service center in Nairobi CBD (EMIRATES MALL-5th Floor, LUTHULI AVENUE)  for product support, diagnostics, and assistance.

Can I pay on delivery?

YES! Though Payment options may vary depending on your location and order value. Contact our team for available payment methods.

Do you install TCL TVs and appliances?

Yes. Installation assistance and setup guidance are available for selected products.

How can I contact customer support?

You can reach us through phone, email, social media, or the contact form on our website.

Do you sell smart TVs with Netflix and YouTube?

Yes. All TCL Smart TVs support popular apps such as Netflix, YouTube, Prime Video, and more.

Can I visit your physical shop in Nairobi?

Yes. You can visit us at Emirates Mall-1st Floor, Luthuli Avenue, Nairobi, CBD.

Do you offer discounts or promotions?

Yes. We regularly offer deals and promotions on selected TCL products. Follow our social media pages or website for updates.

What TCL products do you sell?

We offer TCL Smart TVs, refrigerators, washing machines, air conditioners, sound systems, and other home appliances.

How long does delivery take?

Delivery timelines depend on your location, but most orders are processed quickly and delivered within a short time. For clients within NAIROBI, it takes 2-3 hours; for client outside Nairobi, it takes 1-2 business days to receive your order.